Understanding the actual need.
Prospective and existing SACCO members need different routes: learn how the cooperative works, apply for membership, understand savings and loan products, and access existing services. A single website should make these journeys easy to distinguish.
Design around the people using it.
The work started with a practical question: how should the experience function for the people who actually use it? Prospective and existing SACCO members need different routes: learn how the cooperative works, apply for membership, understand savings and loan products, and access existing services. A single website should make these journeys easy to distinguish. The resulting work brought together the content, navigation, design decisions and technical structure documented below.
From idea to execution.
Public-facing SACCO website experience
Membership application journey and entry points
Savings and loan information architecture
Member portal and application tracking links
Mobile-friendly, locally relevant content structure
Operational workflows and member-management concepts documented separately
Building on the foundation.
The website presents the member journey clearly. Finance-platform capabilities shown in earlier concepts are not represented here as independently verified live modules.
